Terms & Conditions

PAYMENT:

1) The Customer shall make payment to Inacio Refrigeration CC for all goods purchased upon placing the order, prior to dispatch.
2) All payments shall be made via EFT, cash or credit card into an account designated by Inacio Refrigeration cc.

JURISDICTION:

The Customer hereby consents in terms of Section 45 of Act 32 of 1944, or any amendment thereof, to the jurisdiction of the Magistrate’s Court in any district having jurisdiction over Inacio Refrigeration cc in terms of Section 28 of the aforesaid Act in respect of any claim arising between Inacio Refrigeration cc and the Customer not withstanding the amount thereof.

WARRANTY:

Inacio Refrigeration cc hereby warrants that all products are free from defects and in good order as defined by Inacio Refrigeration cc. Inacio Refrigeration cc agrees to replace any part, free of charge inside the warranty period where such replacement becomes necessary as a sole and direct result of inherent defect in the part and undertakes to provide, free of charge, the labour and workmanship involved in the repair of the product on their premises as the warranty is a carry in warranty. The transport is for the customer’s account. The warranty does not cover damage resulting from incorrect, inadequate or negligent application of the products, nor does the warranty cover lightning, power surges or other natural disasters. Inacio Refrigeration cc shall not be liable to any other extent than the replacement of the defective parts and the labour and workmanship involved in their replacement. This warranty covers the full extent of liability; no other warranties or guarantees being expressed or implied.

1)The warranty begins from date of invoice.
2)No returned goods will be accepted unless prior arrangements have been made and all returned goods must be complete and in original packaging.
3) A handling fee of 15% will be charged on agreed returns.
4) All table top equipment has a carry-in warranty. Any table top equipment due for repairs under warranty shall be returned to Inacio Refrigeration cc .
5) Inacio Refrigeration cc will not provide any exchange unit should a unit be down for repairs .
6) Should a unit to be repaired out of warranty, first we will supply you a quote to repair the unit . If accepted Inacio Refrigeration cc will go ahead with repair of unit. Should you not accept the quote for repair there will be an assessment charge of R380.00 including Vat.
7) Please note that Inacio Refrigeration cc will only repair equipment supplied by Inacio Refrigeration cc .If the equipment was supplied by a different company, Inacio Refrigeration cc will not assess the equipment.
8) The warranty period range between six (6) and twelve (12) months, depending on the equipment.
9) No refunds, exchanges or credit on any electrical parts, display or circuit boards.
10) The following items are consumables and are NOT covered by any warranty:
      *Globes
       *Glass
       *Blades on ALL cutters, slicers and chippers
       *O-Ring’s, seals , belts and gaskets
11) All equipment repaired by Inacio Refrigeration cc in terms of the warranty must be collected within ninety (90) days of the notification of the completion of the repairs.
Failure to comply with this condition will result in the sale of the equipment in order to defray costs.
12) Warranty will be void on all equipment with compressors if transported flat or tilted more than 45 degrees.
13) Condenser, compressor, fan and motor need to be dust free and cleaned at least once a month or warranty will be void if this is not done.
14) Regular services by qualified technicians or warranty will be void if this is not done.
15) Three (3) Months carry in warranty on all services and parts replaced by Inacio Refrigeration cc technicians.
16) All Warranties & Guarantees of locally sourced equipment is warranted by their respective manufacturer/importer and NOT by Inacio Refrigeration cc.

CLAIMS PROCEDURE:

Inacio Refrigeration cc shall require proof of purchase in the form of the original invoice from the Customer, indicating the date, address, telephone number, reason for replacement of defective part as well as the actual defective part under warranty, prior to Inacio Refrigeration cc honouring the claim.Refunds and exchanges can only be approved by management.

LIABILITY:

The Customer shall be liable for all costs relating to the transportation or courier of defective parts and/or equipment, whether or not the parts and/or equipment is still covered by the warranty. Inacio Refrigeration cc shall not be liable for any damages from the moment of dispatch of any parts and/or equipment, whether or not covered by the warranty, from the premises of Inacio Refrigeration cc or from the point of dispatch elected by Inacio Refrigeration cc. 

EXCEPTIONS:
In the event of a claim from a Customer outside the borders of the Republic of South Africa, the warranty shall not cover labour and workmanship in respect of repairs to the products. Instead, the Customer shall, at his/her own expense, engage the services of a qualified technician to undertake the repairs. The defective part(s) shall be returned to Inacio Refrigeration cc who shall, upon receipt of the faulty part(s), replace it. The Customer shall be liable for all costs relating to the transportation to.

DELIVERY:

1) All equipment, parts and other products supplied by Inacio Refrigeration cc to the Customer shall be dispatched from the premises of Inacio Refrigeration cc or collected by the Customer, at which point the Customer shall assume full responsibility for the equipment and Inacio Refrigeration cc shall be fully exonerated from any liability in
connection therewith.
2) The Customer shall assume responsibility for all courier and transport costs.
3) Inacio Refrigeration cc shall not be liable for any damages, losses or theft caused by courier companies.
4) The Customer shall insure all goods in transit against losses or damages.
5) The Customer shall not be entitled to cancel the sale by reason of any delay howsoever caused.
6) The Customer shall acquaint himself/herself with the operating manual of each machine purchased from Inacio Refrigeration cc.
7) Any 3rd party collection need to pre-arranged with Inacio Refrigeration cc. A form of identification and proof of purchase will need to be provided before goods may be released.

CONSEQUENTIAL LOSS:

The Customer hereby agrees that Inacio Refrigeration cc shall not be liable for any consequential loss or contingent liability whatsoever which the Customer might suffer as the result of any alleged defects in the goods sold by Inacio Refrigeration cc to the Customer, or in respect of any work performed by Inacio Refrigeration cc on behalf of the Customer.

AUTHORIZATION:

The signatory hereby warrants that he/she is duly authorized to conclude this agreement of sale with Inacio Refrigeration cc and further warrants that he/she is duly
authorized to accept these terms and conditions.

ENTIRE AGREEMENT:

The terms and conditions contained herein shall constitute the entire agreement of sale between Inacio Refrigeration cc and the Customer and Inacio Refrigeration cc shall not be bound by any terms and conditions contained in the order, or similar document, issued by the Customer and no variation to the terms thereof shall be valid unless reduced to writing and signed by both Inacio Refrigeration cc and the Customer.